FAQ's
What types of patches does Custom Creative Patches make?
We make all types of patches including embroidered, printed, leather, chenille, woven, PVC, custom, iron on, velcro, sew on, firefighter, police, motorcycle, name patches, woven labels, and embroidered keychains.
What is your turnaround time?
Our standard turnaround time is 2 weeks. However, we also offer a rush turnaround service for an additional fee if you need your patches urgently.
What are your backing options?
We offer iron on, velcro, self-adhesive, plastic film, and sew on backing options.
What kind of art files do you accept for custom designs?
We accept a wide range of file formats. You can submit a rough sketch and our team will convert it into professional artwork.
Do you provide samples before production?
Yes, we provide pre-production samples for your approval before we proceed with the full production run.
What is your return policy?
Given the custom nature of our products, we do not offer returns or exchanges. However, if we make an error in producing your order, we take full responsibility and offer options for full replacement or refund.
Do you provide free shipping?
Yes, we offer free shipping to the USA and UK.
What forms of payment do you accept?
We accept cards, PayPal, and ACH.
Are there any extra charges for intricate designs?
No, we do not charge extra for intricate designs. Our prices are based on the size of the patch.
Can I order patches for different garments?
Absolutely! We make patches for caps, jackets, shirts, bags, and other clothing items.
Can you match the color of my logo exactly?
We strive to match colors as closely as possible. However, there might be slight variations due to differences in dye lots or digital renderings.
Do you have a minimum order quantity?
For information regarding minimum order quantities, please contact our customer service team.
Can I order patches in any shape?
Yes, we make patches in any shape to match your custom designs.
Do you offer volume discounts?
We offer a Lowest Price Guarantee. Please contact our customer service for details on volume discounts.
How can I get a quote for my design?
You can submit your design or idea and we will provide a detailed price quote with a mockup.
What kind of art files do you accept for custom designs?
You can submit your design or idea and we will provide a detailed price quote with a mockup.
What's the difference between sew on and iron on patches?
Sew on patches require sewing onto the fabric while iron on patches come with an adhesive that can be heated to stick to the fabric.
Can I wash my garment with the patch on it?
Yes, our patches are made to withstand numerous wash cycles. However, care should be taken based on the type of patch and garment.
Do you produce patches for commercial use?
Absolutely! We make patches for all kinds of commercial use, including uniforms, promotional items, advertising, and more.
Are your patches durable?
Yes, our patches are made to be durable and long-lasting.
Are there any discounts for bulk orders?
We offer competitive pricing and guarantee the lowest prices. For specific information on bulk order discounts, please contact our customer service team.
Do you ship internationally?
Yes, we offer free shipping to the USA and UK. For other international orders, please contact our customer service for details.
Can I track my order?
Yes, once your order is shipped, we will provide a tracking number so you can monitor its progress.
How long does it take to get a price quote?
We aim to provide price quotes with mockups as quickly as possible after receiving your design or idea.
Can you make patches from a photo?
Yes, we can create patches based on photographs. You provide the photo, and we’ll turn it into a custom patch.
What is the difference between embroidered and woven patches?
Embroidered patches have a thick, raised texture, while woven patches allow for more detail and have a smooth appearance.
What materials are used in your patches?
We use a variety of high-quality materials, including various fabrics and threads. The specific materials depend on the type of patch and the design requirements.
How do I apply a self-adhesive patch?
Self-adhesive patches can be applied simply by removing the backing and pressing the patch firmly onto the desired surface.
What if I'm not satisfied with the pre-production sample?
We offer free artwork modification until you are fully satisfied with the sample.
How do I care for my patches?
Care instructions may vary depending on the type of patch and the garment. We recommend following standard garment care instructions.
What industries do you serve?
We serve a wide variety of industries, from promotional product companies and advertising agencies to police departments, sports teams, and businesses using workwear.
Can you help with design ideas?
Absolutely! Our team can help turn your rough sketch into a professional artwork.
What is a PVC patch?
PVC patches are made from Polyvinyl Chloride, making them strong, flexible, and resistant to color fading. They are perfect for outdoor gear and are able to withstand tough conditions.
Can I have text on my patches?
Yes, we can include text in your patch design. We even offer name patches.
Do you offer patches for military units?
Yes, we serve a variety of military units including Army, Navy, Air Force, and Marine.
What is your rush turnaround time?
For specific information about our rush turnaround times, please contact our customer service team.
What is a chenille patch?
Chenille patches have a soft, fuzzy surface and are typically used on varsity jackets or sports sweaters.
Can I reorder patches if I run out?
Yes, we keep your artwork on file making reorders quick and easy.
Can you make patches for any kind of clothing item?
Yes, our patches can be applied to a wide range of clothing items including caps, jackets, shirts, and bags.
What types of embroidered keychains do you offer?
We offer a variety of custom embroidered keychains. You provide the design or idea, and we’ll turn it into a high-quality keychain.
Can you match my company colors?
We strive to match your company colors as closely as possible. However, slight variations may occur due to differences in dye lots or digital renderings.
Do you offer any guarantees?
Yes, customer satisfaction is our top priority. If we make a mistake in fulfilling your order, we offer full replacement, partial, or full refunds.
How do you ensure the quality of your patches?
We use high-quality materials, experienced craftsmen, and provide a pre-production sample for your approval to ensure the quality of our patches.
How does the ordering process work?
You can submit your design or idea, and we’ll provide a price quote with a mockup. After your approval, we’ll create a sample, and then proceed to full production after your approval.
What is your contact information?
We offer both phone and email support for our customers. You can find our contact details on the ‘Contact Us’ page on our website.
Can I visit your factory?
We’re a US company with an overseas factory. For specific information about factory visits, please contact our customer service.
Can you make patches for security agencies?
Yes, we create custom patches for a wide range of professions, including security agencies.
Do you offer patches for hospitals?
Yes, we create custom patches for hospitals and healthcare professionals.
Can you create patches for restaurants?
Absolutely! We design and create custom patches that are perfect for restaurants and food services.
Do you provide patches for industrial workers?
Yes, we make patches for a wide variety of professions, including industrial workers.