Return and Exchange Policy
At Custom Creative Patches, our commitment is to deliver high-quality custom patches that align perfectly with your vision. Given the bespoke nature of our products, we have established a Return and Exchange policy that acknowledges the unique aspects of our business.
No Return or Exchange
Since we create every patch based on specific and individual customer requirements, we do not offer returns or exchanges. Each patch is made to order and designed to meet the precise specifications approved by you during the sample process.
Color Variance
Please note that there may be slight variations in the colors of threads or materials due to differences in dye lots or digital renderings. Despite this, we promise to deliver patches that closely match the approved samples to ensure your satisfaction.
Shipping Delays
Occasionally, shipping may be delayed due to unforeseen circumstances, such as weather conditions affecting shipping companies like FedEx and DHL. These situations are beyond our control, and as a result, we do not offer refunds for late deliveries caused by such incidents.
Taking Responsibility
Despite our best efforts, there may be situations where mistakes occur on our end. If we’ve made an error in producing your order, we take full responsibility. In such cases, we offer options for full replacement, partial, or full refunds.
Our Commitment
Our primary goal is to ensure that you are completely satisfied with the products we create for you. We work diligently to correct any mistakes and to ensure the quality of the patches you receive meets your expectations. If you have any questions or need further information about our return and exchange policy, please feel free to contact us. We’re here to help!